§ 2 Contract conclusion
The offers of the MAZ online shop are without obligation and without
engagement. By submiting the order the customer enforceably assures MAZ
that (s)he wants to purchase the contents of the shopping basket. The sales
contract becomes effective by sending the eMail-invoice to the customer.
§ 3
Information obligations
The customer is obliged to indicate the true and complete address data
necessary for the successful delivery of the product(s). If the product is delivered
in physical form (CD/DVD) a valid postal address is required. If the product
is delivered in electronic form (registration key/password/download) a
working eMail-address is required.
We consider the address data to be faulty if a physical delivery failed because of undeliverability, or
if the eMail of an
electronic delivery bounced at least three times, because of the eMail-account
doesn't exist or is over quota. MAZ obliges to inform the
customer about the state of the order incl. payment and delivery of the product,
except the customer waives this by entering an obviously incorrect eMail
address. If an ordered product should
temporarily be undeliverably MAZ will immediately inform the customer about it
on receipt of the order by eMail, as well as in the following period at
regular intervals.
§ 4 Order handling / delivery
Before submiting the order the shop shows a summary of the order data to the
customer. After submiting the order the customer receives an eMail with
identical content. The purchase price immediately becomes due with submiting
the order. It can by payed either by Cash On Delivery (COD) or prepaid
(credit card, bank transfer / wire, cheque, cash). We will arrange the
dispatch of the product(s) immediately at the day of the incoming payment
(COD: incoming order), or at the latest 3 working days after receiving the
payment (COD: receiving the order). Physically delivered products will be
shipped by Airmail (exception: inside Germany) to the given postal address,
electronically delivered products will be shipped to the given eMail
address. If a delivery delay should appear we are liable exclusively for
damages caused by a roughly negligent or deliberate behaviour on our part.
In the case of a delay the customer is authorized to withdraw from the
contract, provided he has fruitlessly set us a deadline for the delivery
before. If an ordered product should not longer be deliverably in the
foreseeable future MAZ will immediately inform the customer about it by
eMail. In this case MAZ as well as the customer are authorized to withdraw
from the sales contract. In this case MAZ obliges to immediately reimburse
an already received payment back to the customer.
§ 5
Prices / terms of payment
All prices are gross prices. The base currency for the price specification is
Euro. If the customer chooses a different currency in the shopping basket,
the shown product prices are subject to the fluctuations of the currency
conversion. The price shown at the time of the order is valid for this
order. For payment by credit card the due fund of your credit card is
debited. Your credit card company converts the euro fund to your currency to
the current current price.
For payment by credit card the due fund will be debited from your
credit card. Your credit card company will convert the Euro fund to your
currency, using the current currency conversion rate.
For payment by bank transfer / wire the fund should be transfered
to the following bank account, mentioning your name and the order date at
your banks remittance form:
Bank account data, international form:
Account holder: MAZ Sound Tools GmbH
BIC (SWIFT): GENODE51CRO
IBAN: DE87505300000000328502
Bank: Cronbank AG, Germany |
Bank account data, Germany-internal form:
Account holder: MAZ Sound Tools GmbH
Account number: 328502
Bank code: 50530000
Bank: Cronbank AG, Germany |
For payment by cash or cheque the due fund should be sent in
an envelope at the risk of the customer ("registered post" recommended) to
the postal address MAZ Sound Tools GmbH, Matthias Ziegs, Scharnhorststr. 1, 09130 Chemnitz, Germany.
For payment by COD (cash on delivery) the due fund is collected by
the engaged delivering service in your national currency on delivery. If the
customer should not fetch an ordered COD package or refuse its acceptance
MAZ will charge a flat-rate fee of 7 Euro on delivery within Germany or 20
Euro for international shipping.
$ 6 Data protection / security
All user data input, incl. credit card or bank account data, is protected by
an encrypted SSL connection. Your data can be neither bugged nor changed by
third parties during the ordering process. By submitting the order the
customer allows MAZ to store the data required for handling this order by
the help of electronic data processing. These data are confidentially
treated of course, and only used for handling the order and other
contractual relations to the customer. Customer data aren't passed on to
third parties, only exception is the order of a product which is delivered
directly by the manufacturer (at present: MadTracker). During the ordering
process the customer might be asked for additional personal details, such as
installed soft- or hardware, telling these details is voluntary.
§ 7 Revocation right
Private end-consumers are authorized to withdraw from the order without
telling a reason within two weeks upon receipt of the product. For products
delivered in electronic form (registering key/password/download) the
revocation right is excluded due to the nature of the product, please use
the possibility of downloading and testing the free demo version before the
purchase. For software provided on a physical medium (CD/DVD) the revocation
right is excluded, as soon as the shrink-wrap of the product has been
opened. If the product has been customized to special needs of the customer
differing from the offer of the online-shop the revocation right is excluded
too.
The revocation can be done within 2 weeks by returning the complete
original package in time (postmark counts) to MAZ Sound Tools GmbH, Matthias Ziegs, Scharnhorststr. 1, 09130 Chemnitz, Germany, or by an eMail
notification to 
followed by returning the complete original package within two weeks after
sending the eMail notification. The customer bears the shipping costs of the
return for goods values up to 40 Euro, unless the delivered product isn't
the ordered product. For goods values above 40 Euro MAZ refunds the shipping
costs on receipt of the return for the currently cheapest shipping type,
(incl. "Airmail" option for countries outside of Germany). Unfortunately,
carriage forward shipments ("receiver pays") cannot be accepted, since this
adds unnecessary costs (2 Euro service charges + big package postage, even
for simple letters).
After receiving the revocation and the returned products in time the
already paid purchase price is refunded by transfering it to a bank account
of the customer, incl. the shipping costs of the return shipping disbursed
by the customer.
§ 8 Warranty and liability
The warranty details follow the legal regulations in Germany with stipulation of the
following regulations. The customer is obliged to immediately examine the
product for defects upon receipt and to immediately report found defects by
eMail to
.
Obvious defects have to be reported within 7 days upon receipt
of the product at the latest, hidden defects at the latest within 2 years.
If the customer refrains from reporting MAZ about defects within the
mentioned periods (s)he can not longer assert warranty claims against MAZ
about these defects. In case of a defect MAZ is authorized to deceide
between re-delivery or correction. If the correction finally fails or the
re-delivered product got defects too, the customer is authorized to demand
for a return of the product incl. a full refund of the purchase price.
MAZ is liable
for damages caused by intention or gross negligence. Furthermore MAZ is liable according to the
german product liability law. Any further claims shall be excluded. In the case of
only a slight degree of negligence, the liability of MAZ is limited to the
type and the amount of the typically foreseeable damage, which shall not
exceed the total amount of the purchase price. MAZ particularly isn't liable for damages which
didn't arise at the delivered products themselves, nor for loss of profit or
other consequential damages. MAZ isn't liable for faults whose appearance
was caused by the customer, such as ordinary wear and tear phenomena.